Frequently Asked Questions

We've compiled a list of our most frequently asked questions and added some more that we think will provide you with useful information when you are planning your next holiday. We hope you'll find the answers to any questions you may have here, but if not, please contact one of our team and we will do our very best to help you further.
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What are pre-existing medical conditions?

Our insurance does not cover claims that arise from the following circumstances below. These conditions apply to you, or anyone upon whose ill health ould force you to cancel or cut short your trip. 

Any person who is travelling with a pre-existing medical condition or has taken prescribed medication within the last two years must contact the Medical Screening number on 0818 286 537 to declare their condition otherwise their is no cover for that pre-existing medical condition. There is no cover available for persons travelling or a third party relative with a terminal prognosis or those awaiting results of tests or medical investigations. There is no cover for medical expenses if the insured is travelling with the intention of obtaining medical treatment abroad. If the insured has been advised not to travel and if the insured is not taking recommended treatment or prescribed medication, as directed by a medical practionier.

Do I need travel Insurance?

We strongly advise that you should take out adequate travel Insurance for the duration of your trip. This is solely your responsibility. 
The insurance will cover you and you rparty against the cost of cancellation by you (insurable reason), the cost of assistance
(excluding repatriation) in the event of accident or illness, loss of baggage and money and other expenses. 

Should you require Travel Insurance, please call us on 01 8333 921 or email us at


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