Frequently Asked Questions

We've compiled a list of our most frequently asked questions and added some more that we think will provide you with useful information when you are planning your next holiday. We hope you'll find the answers to any questions you may have here, but if not, please contact one of our team and we will do our very best to help you further.
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Is my money safe?

Under the 1982 Transport (Tour Operators and Travel Agents) Act, Travel Agents are required to be licensed and bonded in respect of the sale of travel originating with the State's destinations outside the State.

The Act provides measures to protect the interests of its customers, whereby the Bond is in place to refund or reimburse Travellers in the event of the Travel Agent going out of business.  

Can I pay by instalments?

We know that budgeting for your holiday is important and where deposits are available for a booking, we are happy to accept payments in instalments, providing the full amount has been paid by the balance due date, normally 10 weeks before departure.

I'm travelling with friends, can we split the balance over a number of payment cards?

We know what a hassle it can be for one person to collect all the money for a holiday with friends, so we're happy to help by accepting split payments using more than one payment card (debit or credit). 

 

We cannot do this online but just give everyone our number  and ask them to call us individually on 01 8333 921. You'll need the booking confirmation number and the name of the person who made the booking in order to make a payment so please ensure everyone has this information.

When is the final balance due?

For booings that require only a deposit to secure, the final balance is due 10 weeks before the departure date. We will call or e-mail you at this time for payment to settle the balance in full. Once the balance is settled then we weill dispatch your tickets and travel documents to you as soon as they are available.

Are my payment details secure?

When you make a booking online, we store your payment card details using Secure Sockets Layer (SSL) encryption, which encodes all your personal information so that it is accessible only to you and us. We will use your information to ensure all documents are issused correctly and payments are secure. Please view our privacy policy for any further details. 

If I need to cancel my holiday, How do I do it?

We understand that customers need to occasionally cancel their holiday arrangements for a number of reasons. All cancellations must be made in writing prior to departure either by email to info@travelbroker.ie or by writing to The Travel Broker, 11 Vernon Avenue, Clontarf, Dublin 3.

As soon as we recieve notice that you wish to cancel, we will contact our suppliers and advise them accordingly. Cancellation normally results in cancellation charges being levied, please refer to our terms and conditions for more information on cancellation charges. 

Cancellation charges can normally be recovered through travel insurance providing the reason for cancellation is covered by the policy. You are advised to check insurance policies carefully in relation to cancellation charges. 

A Cancellation Invoice will be issused detailing the cancellation charges applicable to your Holiday, this document can be used to process your Insurance claim if required.

What happens if I don't pay the balance due?

If you have paid a deposit for your booking but don't pay the balance on or before the due date then we will contact you to collect payment. If we are unable to contact you and/or you fail to pay the balance when asked then your booking will be cancelled automatically. If this happens, it is unlikely you will get your deposit back and you may be liable for additional cancellation charges depending on the effective cancellation date. We will write to you to advise the charges levied as necessary.

 

It is most important that you contact us on 01 8333 921 if you know that you are not going to be able to pay the balance when it is due. 

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