Privacy Policy

www.travelbroker.ie is committed to protecting your privacy and this Privacy Policy sets out what information we collect, how we collect it, and what we do with it.
 
INFORMATION ABOUT YOU
Your Information
This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about your friends or family relating to the same (“your information”). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that your friends and family are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.We will update your information whenever we get the opportunity to keep it current, accurate and complete. 
Our Use of Your Information
 We may disclose your information to our service providers (which could be located outside ROI/EEA) for the purpose of providing you with our services, including your flight or holiday. Only information necessary for this purpose will be disclosed to them.In addition, we may use your information for the purposes set out in our data protection registration with the Office of the Data Protection Commissioner, We may also disclose your information to companies who act as “data processors” on our behalf. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business, risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.Some of your information may be considered “sensitive personal data” under the Data Protection Acts. (This includes, for example, any information relating to health, religion, ethnic origin or political persuasion.) We will require your positive consent for us to use such information, and we will do all that is reasonably practicable draw this to your attention when you first supply us with your information, or at the next available opportunity. For example, by asking you to: (1) click the I ACCEPT button at the time you first supply us your information via our website(s); or (2) tick a check-box or agree to this at the time you first supply us with your information (or at the earliest opportunity). If you do not agree to our use of your information, we cannot do business with you or accept your booking. 
Direct Marketing Material
You may indicate your preference not to receive direct marketing material in the relevant opt-out boxes or be asked the same by our staff at the time you first supplied us your information (or at the earliest opportunity). Otherwise, we may share your information with our group companies and other carefully selected third parties who may contact you for direct marketing purposes and for research purposes. For example, we on their behalf or they may contact you with travel information, offers of goods and services, forthcoming events or competitions considered to be of interest to you.If you change your mind, you should inform us in writing. Alternatively, if this facility is available on our website, you could amend your preference on our website or in literature which you subsequently return to us. Once properly notified by you, we will take steps to stop sharing your information. 
Your Rights
You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information. You have the right to ask in writing not to receive direct marketing material about our products.If you would like a list of our group companies, please send us your request.Our registered address is at 11 Vernon Avenue, Clontarf, Dublin 3. 
Foreign Controls
Outside the European Economic Area (EEA), controls on data protection in such countries may not be as strong as the legal requirements in this country. 
USE OF "Cookies" and Links to Other Websites
In our contact and dealing with you is via our website(s), we may use “cookies”. A cookie is a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. We use cookies to measure site usage and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one web page to another. Our website(s) may contain links to other sites not controlled by us. These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website(s) may link. 
Aggregated Customer Information
We collect information relating to customer trends and patterns. This information is often used in its aggregate form. We, may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed. 
Monitoring
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and around our premises; and (3) customer transactions and activities on our website. All recordings are and shall remain our sole property.  . 
Security Statement  
We have taken all reasonable steps to have in place appropriate security measures to protect your information.  
Changes to this Policy
Any changes to this Policy will be either posted on our website, made available on request or supplied with your next booking with us. We will strive to ensure our practices comply with the most current available version of this Policy.  
This Privacy Policy was last updated December 2010